PJvV
Pieter Jansen van Vuuren

1 reviews | Active since Feb 2015

09 Mar 2017, 08:16

Poor sevice

<p>Good morning</p> <p> </p> <p>At the end of February my debit order did not go through to pay my Vodacom account. On this past weekend 4-5 March 2017, my wife and I were constantly harassed by receiving call,and upon answering,a computer voice gives you options as to how to pay your account. I tried since Friday 3 March to speak to someone about my account and paid it via EFT on Monday. I also ordered 2 WIFI routers on my account, which I haven't received yet,I think it is because my account was in "arrears". Icon not phone and hold on for ages,as I need to work as well,and no one from Vodacom responds to my e-mail,which is also an enquiry option </p> <p>Regards </p> <p>Pieter</p> <p>Steph**** </p>

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Replies (2)
Vodacom
Vodacom's reply09 Mar 2017, 09:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Mar 2017, 16:28
Official

Dear Client

We apologise for the delay in this regard. Our records reflect that the account is currently active.

I have also requested the Sales Team to contact you regarding the WIFI routers.

Kind regards

Vodacom Consumer Website Team