1 reviews | Active since Feb 2015
Poor sevice
<p>Good morning</p> <p> </p> <p>At the end of February my debit order did not go through to pay my Vodacom account. On this past weekend 4-5 March 2017, my wife and I were constantly harassed by receiving call,and upon answering,a computer voice gives you options as to how to pay your account. I tried since Friday 3 March to speak to someone about my account and paid it via EFT on Monday. I also ordered 2 WIFI routers on my account, which I haven't received yet,I think it is because my account was in "arrears". Icon not phone and hold on for ages,as I need to work as well,and no one from Vodacom responds to my e-mail,which is also an enquiry option </p> <p>Regards </p> <p>Pieter</p> <p>Steph**** </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
We apologise for the delay in this regard. Our records reflect that the account is currently active.
I have also requested the Sales Team to contact you regarding the WIFI routers.
Kind regards
Vodacom Consumer Website Team
Dear Client
We apologise for the delay in this regard. Our records reflect that the account is currently active.
I have also requested the Sales Team to contact you regarding the WIFI routers.
Kind regards
Vodacom Consumer Website Team
