poor servise

Dear Manager<br> <br> I have a problem with my contract and even thinking of terminating, I received an sms on Monday stating that I have purchased 20g worth R 999 or so for month to month which I never did and I checked with Vodacom on the time purchase around 6:34 and on that time I was sleeping and I was alone as I leave alone.<br> <br> I am hardly ever on the internet and I do not need 20 g. as I use my pc at work for internet. I went to Vodacom Menlyn with the attached affidavit to request for a cancelation of this option and it was done and the phone was back to normal, to my surprise this morning I received another sms and my phone was blocked again.<br> <br> I do not have an alternative number as this is the only contact I have, can you please assist in deactivating this option and refund my credit as I very desperate and frustrated at the moment.<br> <br> I leave alone and I am the only person using this phone, I know for a fact that I never purchased this option and there is no chance that I could have made a mistake.<br> <br> Your assistance on this matter will be highly appreciated.<br> <br> <br> <br> Kind regards<br> <br> Ouma Maropeng Mathebe<br> Dental Case Manager<br> Prime Cure Health (Pty