Poor servicing

Good day,

I don't know where to begin. In the past I had to constantly call or put vodacom on hello Peter as I was unable to get assistance and yet again. After vodacom not able to pick up my payments, I ended up behind on my installments and they had their legal aid contact me to collect on the arrears. I have paid up my account with their legal aid VVM which was on the 19th August 2023 and since then I had numerous battles trying to obtain my paid-up letter and no one could help me from VVM escalated the matter. I had completely given up then only on the 22nd January 2024 I received my paid-up letter 5 months later after I was told it would take about 21 working days. Still for them to direct me to Vodacom to clear my account as it shows that I am still in arrears after waiting 5months. This is completely unfair and unprofessional. I need Vodacom to clear my name from arrears and I need my credit profile to be updated as I will not stand for the run around again.