CP
Charmaine P

1 reviews | Active since Oct 2017

08 Jun 2020, 08:05

POOR SERVICES, USELESS AND ***********!!!

What absolute ******* and poor service. After month of waiting for installation , it was finally done on the 23rd of MAY . The installer did not wait to check if everything was up and running by the time he left, he said to us wait 24 hours. Well we waited I phoned the Sunday 24th may Afternoon. They said the complain was logged but vokol!!!! They sent installers out again during the week at any given time, not even checking if we are at home. Hello catch a wake up not everyone is working from home and under lockdown, we have been working straight through out Lockdown.

After 3 weeks off logging complaints and complaining to the installer we are still NOWHERE!!!!!!!!!!!!!!!!! Every single ****ing time I phone the help line everyone will phone me back, No one from Vodacom even tried to phone me once.

Please send someone to come and remove your router from our house because this is of no use to use otherwise you can pick it up from our payment!!!

We will get another service provider!!!!

0
Replies (3)
Vodacom
Vodacom's reply08 Jun 2020, 09:46
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

CP
Charmaine P's update08 Jun 2020, 10:32
Reviewer Update
Yeah right. I did receive this response the previous time as well , and NO ONE has contacted me

Vodacom
Vodacom's reply08 Jun 2020, 18:49
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised accordingly. Regards Consumer Website Team 

Best regards,