Poor Services to potential clients

<p>i was due for upgrade, and i went to vodacom shop where we did everything for me to get a new phone. Ive waited for my phone and it came and i collected it, the guy who helped adviced me not to charge the phone until it dies, which i did exactly when i tried to charge phone it didnt charge, i took the phone back to the shop and he said its a OUt box Failure they are going to give me a new 1, i waited for a week and still didnt receive my phone, i told him to cancel the contract cos they failed me which he failed to do till to date. I paid R150.00 and they also debited from my account and i dont have their phone whith me. Please advice i want my money and i dont want that phone anymore</p>