JM
Jessica M
1 reviews | Active since Jun 2019
07 Jul 2025, 18:58
POOR SERVICES REGARDING SIGNAL
I've logged calls previously with vodacom regarding our signal in Rustenburg, North West and after a few days they just close the query. Most days you can't even call 082135 because there is no signal and it's not just where we live but all around Rustenburg
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
08 Jul 2025, 08:14 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jul 2025, 08:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
JM
Jessica M's updateReviewer Update
09 Jul 2025, 10:11I still don't have signal and when I call customer care they tell me it's ny devices so there's nothing they can do
JM
Jessica M's update09 Jul 2025, 10:11
Reviewer Update
I still don't have signal and when I call customer care they tell me it's ny devices so there's nothing they can do
JM
Jessica M's updateReviewer Update
09 Jul 2025, 10:54I was just called by the investigators or what have you and they said they resolved the problem!
But I couldn't even finish the call as it was cut due to no service!!!!!
So please explaine how was the problem solved if I'm exactly where I was yesterday or two-week ago or a month ago????
But I couldn't even finish the call as it was cut due to no service!!!!!
So please explaine how was the problem solved if I'm exactly where I was yesterday or two-week ago or a month ago????
JM
Jessica M's update09 Jul 2025, 10:54
Reviewer Update
I was just called by the investigators or what have you and they said they resolved the problem!
But I couldn't even finish the call as it was cut due to no service!!!!!
So please explaine how was the problem solved if I'm exactly where I was yesterday or two-week ago or a month ago????
But I couldn't even finish the call as it was cut due to no service!!!!!
So please explaine how was the problem solved if I'm exactly where I was yesterday or two-week ago or a month ago????
Vodacom's replyOfficial
11 Jul 2025, 15:55Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the Network Department and based on the feedback received, contact was made and feedback provided as follows:
You were advised that there was issue on tower, and it has since been resolved. You have confirmed improvement.
You were provided with the procedure on how to check outages around your area on the App.
Regards Vodacom Consumer Website Team
You were advised that there was issue on tower, and it has since been resolved. You have confirmed improvement.
You were provided with the procedure on how to check outages around your area on the App.
Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jul 2025, 15:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the Network Department and based on the feedback received, contact was made and feedback provided as follows:
You were advised that there was issue on tower, and it has since been resolved. You have confirmed improvement.
You were provided with the procedure on how to check outages around your area on the App.
Regards Vodacom Consumer Website Team
You were advised that there was issue on tower, and it has since been resolved. You have confirmed improvement.
You were provided with the procedure on how to check outages around your area on the App.
Regards Vodacom Consumer Website Team
Best regards,
JM
Jessica M's updateReviewer Update
11 Jul 2025, 16:12Yes it was better for maybe 3 hours now the signal is inconsistent again
JM
Jessica M's update11 Jul 2025, 16:12
Reviewer Update
Yes it was better for maybe 3 hours now the signal is inconsistent again