RM
Rosemary M
1 reviews | Active since Nov 2020
10 Feb 2021, 14:35
Poor services on complaints
I have a complain which they dont even bother to sort out i was told they will call but with no phone call poor service all i see is messages of them closing my reference number without it being communicated with me im fed up next move is im going to the press or check point im very angry
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Feb 2021, 07:15 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that our team rep**** to your previous review. Kindly refer to feedback provided by our teams.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that our team rep**** to your previous review. Kindly refer to feedback provided by our teams.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Feb 2021, 07:15
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that our team rep**** to your previous review. Kindly refer to feedback provided by our teams.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that our team rep**** to your previous review. Kindly refer to feedback provided by our teams.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
RM
Rosemary M's updateReviewer Update
11 Feb 2021, 08:08When did they call and give feedback your records are wrong
RM
Rosemary M's update11 Feb 2021, 08:08
Reviewer Update
When did they call and give feedback your records are wrong
RM
Rosemary M's updateReviewer Update
11 Feb 2021, 08:10Is this how you help your customers with thier complaints telling them what your records say instead of apologizing and giving proper feedback for all the references that has been closed without even one single phone call to me to understand and explain why and what is going on this is pathetic
RM
Rosemary M's update11 Feb 2021, 08:10
Reviewer Update
Is this how you help your customers with thier complaints telling them what your records say instead of apologizing and giving proper feedback for all the references that has been closed without even one single phone call to me to understand and explain why and what is going on this is pathetic