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farhana M
1 reviews | Active since Jun 2012
16 Feb 2021, 13:29
Poor services. No delivery
I am very dissatisfied at the run around I've been through since November 2020 . I've purchased a watch through the rewards department and to date after numerous calls and follow up being made, nobody can tell me what's happening to the delivery. My account was debited for the purchase but no delivery. This is theft. The call centre and rewards teams have no customer service skills, management doesn't either. I want my watch without any further delays .
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Replies (2)
Vodacom's replyOfficial
16 Feb 2021, 13:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Feb 2021, 13:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Mar 2021, 10:13Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you have been contacted by the relevent department and bust assisting with your query. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. Regards Consumer Website Team
Best regards,
Vodacom's reply01 Mar 2021, 10:13
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you have been contacted by the relevent department and bust assisting with your query. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. Regards Consumer Website Team
Best regards,