Poor services from vumatel fibre , vodacom services

i have taken a Vumatel fiber with Vodacom network provider and it has been hell and back with Vodacom. 1st the installation was done on the 24/05/2022 but i struggled to get the password for hole week, spoke Jadian Stigling on the 30/05/2022 and he **** to me by saying he has send an escalation for me to get the password and when i called in again on the 1/06/2022 as i was not getting any feedback and him ignoring my emails, a lady assistant me same day by giving me a password. Now um calling in requesting for an easy pay reference as i cannot able to make a payment using a link agent Anele Maqhasha with team leader Chalson Hole and the both informed me that i can only make a payment using link not a cash but the email i received gives me two option to make a payment, which is cash or link . Call in again the lady i spoke to say she doesn't now why um receiving an email that gives me two options. this is definitely inconvenience to us as client, what they saying if you cant use link only have cash you wont get services and the agents don't know anything to provide you with the correct and accurate.