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1 reviews | Active since Jun 2017

08 Jun 2017, 19:34

poor services from vodacom

<p>vodacom custumer care agents need more training as their providing different information and you wait for more than 30 minutes while they are stll busy checking infor on their sytem and after that you dont receive any assistence from them. I have cancelled a contract so vodacom is still invoicing for that contract ,i called vodacom many times without any assistence from them.</p>

0
Replies (4)
Vodacom
Vodacom's reply09 Jun 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply23 Jun 2017, 10:26
Official

Dear Monni Mabusela,

Thank you for your patience.

As discussed, your query has been addressed and resolved.

Regards,

UW

Best regards,

's update15 Sept 2017, 19:25
Reviewer Update
Good afternoon, as per our discussion my query is not resolved, you told me that my contract is expiring end of June and I will be paying the last hanset installment end of August but now my September invoice still shows two handset to be paid.today one of the consultant told me that my contract was expiring end of August . I don't understand as my current contract is expiring end of July is the contract for 24 or 25 months?
's update26 Sept 2017, 19:53
Reviewer Update
My query is still not resolved, no feedback received, extremely poor service from Vodacom.