VP
Vincent P
1 reviews | Active since Jun 2022
24 Aug 2023, 08:51
Poor Services form VODACOM
Have not been receiving any help from vodacom after they have incorrectly merged on of my accounts to a new contract. Still invoicing me incorrectly for more then 2 months. Have been speaking to there call centers every week and nothing happens NO Assistants No Feedback. Absolutely poor client services from trier side.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
24 Aug 2023, 10:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Aug 2023, 10:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Aug 2023, 15:31Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made via email as you were not available telephonically and feedback provided as follows: Kindly be advised that the query has been deemed invalid.As per investigation - the call has been found Compliant.The Customer has been advised correctly regarding all costs.
Regards
Vodacom Consumer Website Team
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Aug 2023, 15:31
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made via email as you were not available telephonically and feedback provided as follows: Kindly be advised that the query has been deemed invalid.As per investigation - the call has been found Compliant.The Customer has been advised correctly regarding all costs.
Regards
Vodacom Consumer Website Team
Regards
Vodacom Consumer Website Team
Best regards,