NS
Nazliegh S

1 reviews | Active since Dec 2022

02 Dec 2022, 15:33

Poor services!!!!!! FIBRE LINES

I am so disgusted with Vodacom's services!!!!!

I moved to a new area. App**** for relocation of Fibre in order to approve, you need to chech for coverage.

Weeks have past and I did not receive any communication from you regarding the issue. I have been calling up and down!!!! I am the person who always calls Vodacom to see if there's any updates!!!!!

Vodacom sent me a LTE ROUTER in the while I wait for teb installation!!

Come to find out there's a limited amount of connections of the line to the units but there is now absolutely nothing that I can do and the other Fibre line is still active (previous resident) plus this LTE also so I'll have to settle with the 10mbs solution that they provided to me which is absolutely ridiculous!!!!!!because I had 30mbs now I have to just cancel the fibre and continue with the LTE!! Because Vodacom simply can't communicate!!!!

0
Replies (1)
Vodacom
Vodacom's reply03 Dec 2022, 10:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,