ZH
Zanele H
1 reviews | Active since Dec 2022
21 Oct 2024, 14:40
Poor services
My contract is locked and no one can tell me why. I need to pay, settle and close it but it seems to be a service Vodacom isn’t willing to provide me. Your branch staff keep sending to contact the help desk via phone despite me expressing I need to have the contract unlocked as per helpdesk’s instructions!
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Vodacom's replyOfficial
22 Oct 2024, 09:34 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Oct 2024, 09:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team