RM
Rosemary M
1 reviews | Active since Nov 2020
01 Apr 2022, 13:17
Poor services
Poor customer services i made a shop application for a phone never got a response on time i than cancelled it and made an online application they kept saying they did not get documents and status is pending that time they don't get back to me im the one calling. I sent documents two 2 different people. Ended up cancelling the online application today. And i don't know why so much stress as i had a cellphone contract with them before.
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Vodacom's replyOfficial
01 Apr 2022, 14:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Apr 2022, 14:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RM
Rosemary M's updateReviewer Update
01 Apr 2022, 17:46Vodacom doesn't take sales seriously i cancelled 2 applications because they take long to get back to me and im calling using an mtn number i dont call for free im so disappointed as i really needed the phone, and im an existing client so i dont know why they take so long to give feedback to thier very own customers. I wanted a deal for two phone and told i dont qualify for them why i dont know cause i paid vodacom in full years back. Till now you haven't gotten back to me
RM
Rosemary M's update01 Apr 2022, 17:46
Reviewer Update
Vodacom doesn't take sales seriously i cancelled 2 applications because they take long to get back to me and im calling using an mtn number i dont call for free im so disappointed as i really needed the phone, and im an existing client so i dont know why they take so long to give feedback to thier very own customers. I wanted a deal for two phone and told i dont qualify for them why i dont know cause i paid vodacom in full years back. Till now you haven't gotten back to me