JB
Johan B

1 reviews | Active since Dec 2021

03 Dec 2021, 17:21

Poor services by Vodacom

On 16 October 2021 I renewed two cellular phone contracts with Vodacom only to find out that the airtime to be loaded on my number is loaded onto my the number used by my daughter. The service person at the Vodashop in the Illanga Mall Nelspruit was not able to assist. With my recent absolute negative experience at the end of last year beginning this year to cancel two data contracts at Vodacom and with this negative experience I decided not to enter into an uncapped data contract on optic fibre with Vodacom which I wanted to do today. with the renewal of the contracts we received bonus data of 20 GB on each phone of which on both phones more than 10 GB dissapeared before the expiry date. There is only one option left which is to find another service provider which is under the current circumstances a risk in this country.

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Replies (1)
Vodacom
Vodacom's reply05 Dec 2021, 13:40
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,