Poor services

I have been contacting Vodacom several times during the past 2 months to please amend my debit order date to the 28th of each month. They kept on debiting my account on the 7th when there were insufficient funds. Yesterday my phone was blocked due to non payment again. I contacted the customer no *** to enquiry, they advised me that my phone is blocked due to non payment. I advised them once again that the debit order were supposed to be deducted on the 28th as arranged several times. They deducted the amount yesterday at 16:00, and my phone is still blocked. When contacting them this morning they advised that my phone will only be on by Monday, 10 August.

This is unacceptable and poor services as I made several arrangement. I need my phone for work purpose which is very important as I have people that are working under me.

I will never recommend anyone to Vodacom.