Poor services at Vodacom Mall of Africa

I went into the Vodacom Mall of Africa store to open a new contract on Saturday 22nd July. I am long time customer of Vodacom so this was an additional contract to the ones i have. I was assisted by a consultant (Teboho). I have never received such terrible service with Vodacom in my life - whether on the phone, online or face to face. He is not clear on what needs to be done and does not speak up to say so, almost like he didnt get training. He did the opening of the contract for me successfully (after me being in the store for 1,5 hours - surely this is not reasonable); I then discover when i get home that he didnt put the sim card in the bag with the new phone so i had to go back to the store on the Sunday 23rd July (at my own expense, i stay in pretoria so its not a short trip). The phone was for my niece and she wanted to register an e-Sim which she tried to do on that Sunday but they failed to help her. I went into the store again on the 29th July and got assisted by Teboho again - he still failed to assist but promised to call us back on the Monday we even took his cell phone details with us (as no one answers the landline at this store!). He didnt get back to us on Monday 31st and still has not contacted us regarding this e-Sim. eventually we got hold of another consultant to assist and it has now been successfully registered. He either is not interested in his job or he needs training. Happy to answer further questions if you have on this incident - it left a bad taste in my mouth re Vodacom services!