POOR SERVICES AND UNFAIR TREATMENT

I had a contract with Vodacom for 5 years. Never had I ever skipped any payments with them or has any issues with them until now. Last year November 2024 I requested a settlement to settle and cancel my contract. Immediately I received the settlement letter and made payment. After 4 days I received an email stating that my number will be converted to prepaid. after 2 days I was advised that my number was converted. In December 2024 I received a statement stating that I owe them for November 2024. I tried to phone them and were advised by the automatic voice that I do not have a contract with them. I then sent an email advising the contract was cancelled. No feedback from them. Now in 2025 when I did a check a noted that I have an arrears on my credit record, Vodacom. When I phoned them the automatic voice advised that my number was blocked due to them receiving too many calls from my number that might be related to *****. I then phoned from another vodacom number and the automatic voice responded that I visit my nearest shop. When I got at the shop the consultant contacted the relevant department who then advised me that I owe them for November 2024 and that my account was handed over? When I asked the lady why no-one contacted me or responded to my email she could not answer me. When I phoned the attorneys I was advised that they await my contact details from Vodacom. This is poor services from Vodacom. This is how they treat clients who has paid them without skipping any payments. They do not care what you say and the worst of all is that no-one can answer you. I will never make use of Vodacom services again, I have even changed my service provider.