1 reviews | Active since Sept 2015

27 Jul 2021, 12:36

Poor Services

Item: Vodacom
Rating: 4
Author: Rosemary J

Hi, Please attend to this matter/complaint urgently,

---------- Forwarded message --------- From: rosemary jacobs <***> Date: Tue, Jul 20, 2021, 07:08 Subject: Re: 44896- *** - HUAW04-***1 To: Paul Oberholzer <***>, <***> Cc: <***>, <***>

Good morning,

Thank you for your response, but

Why are you going to collect the device again,

I'm not sending it back for the 3rd of 4th time,

Escalate my matter to the C. E. O or refund me?

Rosemary

On Tue, Jul 20, 2021, 06:40 Paul Oberholzer <***> wrote: Good morning Rosemary

Thank you for your query.

I have forwarded the query to Basil De Klerk as we no longer have anything to do with the Huawei Repair Store and are a totally different entity.

Basil has emailed the store to arrange pickup.

His contact details are ***

Regards

From: rosemary jacobs <***> Sent: 19 July 2021 16:57 To: ***; ***; *** Subject: Re: 44896- *** - HUAW04-***1

CAUTION: This email originated from outside of the Vodadealers organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Good day,

Hope you are well,

I can see that you are ignoring my emails,

If I don't get a reply to my complaint by endf of business tomorrow(20/07/2021), then I'll post a complaint on Hello Peter and refer this matter to the Ombudsman for investigation as well as to my legal advisor,

Thank you,

Rosemary

On Fri, Jul 16, 2021, 15:15 rosemary jacobs <***> wrote:

Good day,

Regarding the reported matter,

Please advise if you are going to refund me for the money I paid for the device that are still faulty?

Thank you,

Rosemary

On Thu, Jul 15, 2021, 12:29 rosemary jacobs <***> wrote:

Good day,

Hope you are well,

Regarding the reported matter,

I would like you to know that the phone started freezing again,

I will wait to hear from you,

Rosemary

On Mon, Jul 5, 2021, 12:28 rosemary jacobs <***> wrote:

Good day,

Regarding the below emails and my phone that was sent to you,

I would like you to take note of the following:

My phone was repaired by Vodafone/Vodadealers, I'm not sure who your repair Centre is, but

I paid over a R1000 for the phone to be repaired, it was repaired and sent back to me, the phone started freezing, switching off by its own, etc and it was sent back to your repair centre, I was then advised that there was nothing wrong with device it just needed to be wiped, it was an app that was creating the faults(Freezing, etc),

We spoke to Basil and advised him that we won't download anything and just leave it the way it is and use the device without downloading any apps, we've done that, but the device started giving the same problems, we sent it back to you and you advised us that there was nothing wrong, it just needed to be updated,

I would like to put on record that you have given me two different reasons for the malfunctioning of the device, when I received it and it does the same thing then I want the money back what I've paid to repair this phone, I can't pay over R1000 for a phone that's giving me the same problem after it's been repaired, I've spoken to one of your consultants and I advised him that if the device malfunction again then I should get refunded and he stated yes,

Thank you,

Rosemary

On Wed, Jun 23, 2021, 11:43 rosemary jacobs <***> wrote:

FYI,

---------- Forwarded message --------- From: rosemary jacobs <***> Date: Wed, Jun 23, 2021, 10:45 Subject: Re: 44896- *** - HUAW04-***1 To: Sunet Strydom (VD) <***> Cc: TashreeqohMobara(VD) <***>, <***>, PM01_logisticsza <***>, <***>, Xuweiping (Jack) <***>, Mario Bohardien <***>

Good day,

Hope you are well,

Regarding the phone that you've fixed, as you know it was freezing, rebooting/switching off at its own even if I was on a call, the phone was sent back and you advised that there is nothing wrong with the phone, it's an app that was making it to malfunction, you wiped or cleared the phone, we advised Bazil that we won't download any apps and see how it works, the phone started doing the same thing and now I want to know what are yyou going to do to fix this problem permanently,

I've paid a lot of money in order for this phone to be repaired and now I should not download apps on the phone, so what is the use of having a phone if there should be no apps on it,

Please escalate this complaint to your managing director or C. E. O, because I've sent the phone twice to you and it's still not working properly?

Thank you,

Rosemary

On Thu, Apr 22, 2021, 18:05 Sunet Strydom (VD) <***> wrote:

Hi Fajeria

Please find attached proof of payment

Thanks

SUNET STRYDOM CUSTOMER LIAISON MANAGER

Vodacom Repairs Cape Town HUB Email:

***

From: rosemary jacobs [mailto:***] Sent: Thursday, April 22, 2021 2:33 PM To: *** Cc: Sunet Strydom (VD); PM01_logisticsza; Tashreeqoh Mobara(VD); ***; Xuweiping (Jack); Mario Bohardien Subject: Re: 44896- *** - HUAW04-***1

CAUTION: This email originated from outside of the Vodadealers organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Thank you very much for the information Basil,

much appreciated.

On Thu, 22 Apr 2021, 14:29 ***, <***> wrote:

Hi there, the repair warranty is for 3 months, and covers electronic or mechanical failure

Physical and liquid damage isn't covered under warranty

-------- Original message -------- From: "Sunet Strydom (VD)" <***> Date: Thu, 22 Apr 2021, 14:24 To: rosemary jacobs <***>, *** Cc: PM01_logisticsza <***>, "Tashreeqoh Mobara(VD)" <***>, ***, "Xuweiping (Jack)" <***>, Mario Bohardien <***>, "Sunet Strydom (VD)" <***> Subject: RE: 44896- *** - HUAW04-***1

Hi Basil

Please assist

Thanks

SUNET STRYDOM CUSTOMER LIAISON MANAGER

Vodacom Repairs Cape Town HUB Email:

***

From: rosemary jacobs [mailto:***] Sent: Thursday, April 22, 2021 2:19 PM To: Tashreeqoh Mobara (VD) Cc: Sunet Strydom (VD); PM01_logisticsza; ***; ***; Xuweiping (Jack); Mario Bohardien Subject: Re: 44896- *** - HUAW04-***1

CAUTION: This email originated from outside of the Vodadealers organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Good day Sunet,

Can you please tell me what is the warranty period after the phone is repaired?

Rosemary

On Wed, 21 Apr 2021, 12:35 rosemary jacobs, <***> wrote:

Good Day,

Thank You for your reply,

I will make the payment and forward the proof to you,

Rosemary

On Wed, Apr 21, 2021 at 9:34 AM Tashreeqoh Mobara (VD) <***> wrote:

Good day,

I trust that all is well...

Please see the attached repair estimate for your Huawei device at Two Tins repairs.

Please be advised should the quote be accepted, payment is required prior to commencement of repairs.

Banking details are on the quotation.

Kindly use your repair estimate number as a reference when making payment.

Repair takes on average 3-4 working days, any delays with spare parts will be communicated.

Kind Regards,

Tashreeqoh Mobara Huawei VIP Repairs Supervisor Landline: +***2

Toll Free: 082 135 21 Email: ***

Two Tins Repairs Maitland

From: rosemary jacobs [mailto:***] Sent: 21 April 2021 6:56 AM To: Sunet Strydom (VD) Cc: PM01_logisticsza; ***; ***; Tashreeqoh Mobara (VD); Xuweiping (Jack); Mario Bohardien Subject: Re: 44896- *** - HUAW04-***1

CAUTION: This email originated from outside of the Vodadealers organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Good morning,

Hope you are well,

The device has been collected, it's on it's way to you,

Please let me know when I should do the payment,

Thank you,

Rosemary

On Wed, 14 Apr 2021, 14:54 Sunet Strydom (VD), <***> wrote:

Thanks

SUNET STRYDOM CUSTOMER LIAISON MANAGER

Vodacom Repairs Cape Town HUB Email:

***

From: PM01_logisticsza [mailto:***] Sent: Wednesday, April 14, 2021 1:21 PM To: ***; Sunet Strydom (VD); *** Cc: Tashreeqoh Mobara (VD); Xuweiping (Jack); rosemary jacobs; Mario Bohardien Subject: Re: Re:44896- *** Importance: High

CAUTION: This email originated from outside of the Vodadealers organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Hi Basil,

Collection arranged. HUAW04-***1

发件人："***" <***>

发送时间：2021-04-14 13:13

主题：Re:44896- ***

收件人："Sunet Strydom (VD)"<***>,"***"<***>

抄送："Tashreeqoh Mobara (VD)"<***>,"pmail_logisticsza"<***>,"Xuweiping (Jack)"<***>,"rosemary jacobs"<***>,"Mario Bohardien"<***>

Hi. Yes it may be sent back, the part price increased slightly, but we will honour the first quote #44896

@Prisca, can you please arrange collection

-------- Original message -------- From: "Sunet Strydom (VD)" <***> Date: Wed, 14 Apr 2021, 13:05 To: Basil <***>, *** Cc: "Tashreeqoh Mobara (VD)" <***>, mobile za <***>, ***, pmail_logisticsza <***>, "Xuweiping (Jack)" <***>, rosemary jacobs <***>, Mario Bohardien <***>, "Sunet Strydom (VD)" <***> Subject: RE: 44896- ***

Hi Basil

Please see below and advise

Thanks

SUNET STRYDOM CUSTOMER LIAISON MANAGER

Vodacom Repairs Cape Town HUB Email:

***

From: rosemary jacobs [mailto:***] Sent: Wednesday, April 14, 2021 12:12 PM To: Mario Bohardien Cc: Tashreeqoh Mobara (VD); Sunet Strydom (VD); mobile za; ***; pmail_logisticsza; Xuweiping (Jack) Subject: Re: 44896- ***

CAUTION: This email originated from outside of the Vodadealers organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Hi Tashreeqoha mobata,

Can you please respond to the below mentioned query in order for me to know how to proceed?

Thank You,

Rosemary

On Tue, Apr 13, 2021 at 9:38 PM rosemary jacobs <***> wrote:

Good day,

Hope you are well,

Can you please advise if the phone can be sent phone back for repairs and I'll pay the attached invoice for the repairs?

Will wait to hear from you,

Thank you,

Rosemary

On Wed, Feb 10, 2021, 09:24 Mario Bohardien <***> wrote:

Good morning Tash

I contacted the customer and explained to her why physical damage is not covered under warranty and she now understands. May I please ask you to resend her the quotation and enquire whether she will go ahead with the repair or not.

Many thanks,

Mario

From: Tashreeqoh Mobara (VD) [mailto:***] Sent: Tuesday, February 9, 2021 1:38 PM To: Mario Bohardien <***> Cc: Sunet Strydom (VD) <***>; mobile za <***>; ***; pmail_logisticsza <***>; rosemary jacobs <***>; Xuweiping (Jack) <***> Subject: RE: 44896- ***

CAUTION: This email originated from outside of the Vodadealers organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Hi Mario,

Could you please assist with the below?

Good day,

Thank you for your response, but

I wasn't aware of what you just advised me regarding the warranty, I wasn't aware that if the screen was/is damaged then the warranty falls away, if I knew then I would've kept it and left it dead, because that is the main problerm with the phone, it just switched off and didn't wanted to switch on again,

@Huawei Managemernt,

Regarding the repairs of my phone,

I would like you to take note that this is the first time in +/_6 years of having contracts with Telkom/CellC that we(me and my husband) are expecerincing problems with your phones, the contracts/phones we took was always your brand(Huawei), my husband's P30 lite was repaired and we appreciate your assistance, but

We have to pay about R1250 for the repairs to this P Smart of mine,

Will there be any way I can be assisted, if not

Then we have no other option for the phone to be sent back and we will pay for the remainder of the contract for a device that are not working,

Will wait to hear from you,

Kind Regards,

Tashreeqoh Mobara Huawei VIP Repairs Supervisor Landline: +***2

Toll Free: 082 135 21 Email: ***

Two Tins Repairs Maitland

From: rosemary jacobs [mailto:***] Sent: 08 February 2021 9:42 AM To: Tashreeqoh Mobara (VD) Cc: Sunet Strydom (VD); Huawei Customer Service; ***; PM01_logisticsza Subject: Re: 44896- ***

CAUTION: This email originated from outside of the Vodadealers organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Good day,

Thank you for your email, but

You never responded to my email dared 01/02/2021, that's why I've asked you if the device was sent back,

As I have stated in the previous email of the 01st of February, if you can assist me then the device has to be returned,

Thank you,

Rosemary

On Mon, Feb 8, 2021, 08:13 Tashreeqoh Mobara (VD) <***> wrote:

Good day,

The device is still with us, please advise if it should be returned unrepaired.

Kind Regards,

Tashreeqoh Mobara Huawei VIP Repairs Supervisor Landline: +***2

Toll Free: 082 135 21 Email: ***

Two Tins Repairs Maitland

From: Sunet Strydom (VD) [mailto:***] Sent: 05 February 2021 3:47 PM To: rosemary jacobs; Tashreeqoh Mobara (VD); Huawei Customer Service; ***; PM01_logisticsza Cc: Sunet Strydom (VD) Subject: RE: 44896- ***

Tash please advise

SUNET STRYDOM CUSTOMER LIAISON MANAGER

Vodacom Repairs Cape Town HUB Email:

***

From: rosemary jacobs [mailto:***] Sent: Friday, February 05, 2021 12:44 PM To: Tashreeqoh Mobara (VD); Huawei Customer Service; ***; PM01_logisticsza; *** Subject: Re: 44896- ***

CAUTION: This email originated from outside of the Vodadealers organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Good day,

Regarding the reported matter,

Did u sent the device back already?

Rosemary

On Mon, Feb 1, 2021, 11:40 rosemary jacobs <***> wrote:

Good day,

Thank you for your response, but

@Huawei Managemernt,

Regarding the repairs of my phone,

We have to pay about R1250 for the repairs to this P Smart of mine,

Will there be any way I can be assisted, if not

Then we have no other option for the phone to be sent back and we will pay for the remainder of the contract for a device that are not working,

Will wait to hear from you,

On Mon, Feb 1, 2021, 10:37 Tashreeqoh Mobara (VD) <***> wrote:

Good day,

The screen is cracked, the manufacturer warranty does not apply to repairs if the device has any physical or liquid damage.

Kind Regards,

Tashreeqoh Mobara Huawei VIP Repairs Supervisor Landline: +***2

Toll Free: 082 135 21 Email: ***

Two Tins Repairs Maitland

From: rosemary jacobs [mailto:***] Sent: 01 February 2021 10:36 AM To: Tashreeqoh Mobara (VD) Subject: Re: 44896- ***

CAUTION: This email originated from outside of the Vodadealers organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Hi,

Thank you for your reply, but

The device is still under warranty until March 2021,

Do I still pay for the repairs of the device even though it's under warranty?

Rosemary

On Mon, Feb 1, 2021, 10:18 Tashreeqoh Mobara (VD) <***> wrote:

Good day,

I trust that all is well...

Please see the attached repair estimate for your Huawei device at Two Tins repairs.

Please be advised should the quote be accepted, payment is required prior to commencement of repairs.

Banking details are on the quotation.

Kindly use your repair estimate number as a reference when making payment.

Repair takes on average 3-4 working days, any delays with spare parts will be communicated.

Kind Regards,

Tashreeqoh Mobara Huawei VIP Repairs Supervisor Landline: +***2

Toll Free: 082 135 21 Email: ***

Two Tins Repairs Maitland

----- This e-mail is intended only for the person(s) to whom it is addressed. If an addressing or transmission error has misdirected this e-mail, please notify the sender by replying to this e-mail. Further, if you are not an intended recipient, please delete this e-mail and do not use, disclose, copy, print or rely on the e-mail in any manner. Retail IT does not accept or assume responsibility for any use of or reliance on this e-mail by anyone, other than the intended addressee to the extent agreed in the relevant contract for the matter to which this email relates (if any).

If you are not the intended addressee, please inform the sender immediately that you have received this e-mail in error, and delete it. Thanks for your cooperation.

---------- Forwarded message ---------- From: "Tashreeqoh Mobara (VD)" <***> To: <***> Cc: Bcc: Date: Fri, 9 Apr 2021 11:56:59 +0200 Subject: 45128 - ***

Good day,

I trust that all is well...

Please see the attached repair estimate for your Huawei device at Two Tins repairs.

Please be advised should the quote be accepted, payment is required prior to commencement of repairs.

Banking details are on the quotation.

Kindly use your repair estimate number as a reference when making payment.

Repair takes on average 3-4 working days, any delays with spare parts will be communicated.

Kind Regards,

Tashreeqoh Mobara Huawei VIP Repairs Supervisor Landline: +***2

Toll Free: 082 135 21 Email: ***

Two Tins Repairs Maitland

If you are not the intended addressee, please inform the sender immediately that you have received this e-mail in error, and delete it. Thanks for your cooperation.

Helpful (0)

Replies (0)