Poor services

I did an early cancellation on my contract for *** and paid the quotation in full to my surprise after they have cancelled the contract they also took my airtime that i have paid for. for me this process is not fair as i have paid for that airtime.

issue 2 My primary number was added on the flagged list as there was ***** (sim swap without my concern) and i was told that i will be able to transact if I personally go to their outlet with my ID to my surprise i was told that an email needs to be sent to their exclusion department. This was done on Saturday 14/10/2023. i called on Monday to check progress after so many back and forth i received an Sms that my number was removed from the flagged list. I have been receiving sms that with different ref numbers that my request was allocated to a service specialist and there after it will say my request is closed. it is unfortunate that even today i am unable to transact since my number is still on the exclusion list and there is no explanation on what could be the problem now. the number in question is ***

issue 3 I bought 14 days data 20gig on 11/10/2023 10 day and 10 night however since 16/10/2023 the data is gone

i have tried to call the customer care however it takes me to Tobi services of which i dont get any responses