Poor services

Dear Vodacom,

My contract has finally been cancelled, and I was informed that Vodacom owes me a refund. I was contacted and asked to submit a bank confirmation letter, which I sent on the same day.

It has now been 2–3 weeks, and I have yet to receive the refund. This delay is disappointing, especially considering the error was on Vodacom’s side. I find it unfair that I have to wait for my money due to a mistake I did not make.

Please provide an update on the status of my refund and let me know when I can expect the payment