Poor Services

Good Day,

I have noticed that my data has been forfeiting in the last two months. In the beginning of September I phoned in (***) to voice out my concern because my data and airtime were “depleted” all of a sudden, the first agent that I spoke to couldn’t give me a satisfactory answer, I therefore hung up the phone and phoned in later; the lady that assisted me acknowledged that the error was on their side hence they reloaded my airtime and data immediately. To my surprise, the same scenario is happening yet again this month, I then phoned in (05/10/2019 – 13:00) and spoke to a lady called Tebogo who subsequently REFUSED to give me her surname because you might have more than 1 Tebogo in your call Centre, our conversation got off the wrong food from the onset because she maliciously assumed that I didn’t read the “Terms and Conditions’ of my contract!!! I therefore flipped because her job is to meditate not to assume!!! After a long debate going back and forth we then agreed to log an issue/complain with the above mentioned reference. She assumed that I have exhausted my data and airtime; which I vehemently DENIED hence you can pull your records and see my data and airtime USAGE without ANY FEAR OR CONTRADICTION!!! This morning I got an SMS advising that “the investigation has been completed, my billing is found to have been correct and accurate, furthermore they have allocated 100MB as a gesture of good will”. I need to categorically state that I DON’T WANT THAT 100MB, Since the inception of my contract with Vodacom my data and airtime have been topping up (hence that is why took this contract) so all of a sudden my contract was reviewed bringing the issue to my attention whatsoever!!!!!!

I did not sign up for this nonsense or appalling services hence to maintain a good and healthy relationship between us; kindly fulfill what we agreed on as per the contract or I will be forced to review it myself and take drastic measures!!!!!!!!!

As I have alluded above, I don’t need your 100MB because its not what we agreed on, please don’t take this as being arrogant or ungrateful hence its only fair to stick to what we have signed for!!!!

Regards