POOR SERVICES!!!

I signed up for a Vodacom contract phone and received 2 sim cards when the phone was delivered and inserted one which I usually used for data. Months later I lost the phone and went to police station to get an affidavit and blacklisted the phone to get an ITC number to be able to claim for insurance at Vodacom, but I was told that the insurance declined because I wasn't using the main sim card. I asked to be transferred to the supervisor to escalate and discuss it further and she said she will listen to the call that was recorded and give me feedback the next day before 12 which was on the 14th of September 2021. Today it's the 17th of September and haven't received any feedback nor email and when I call Patricia Tilotsane, the supervisor, they say she's busy, since Tuesday.

On Tuesday they said the matter was escalated to management and today when I call they say the same thing again and I should wait for feedback from management.

My claim is being declined because apparently I was not using the main number, which I was never told when I signed up. It doesn't make sense to me still as I insured the phone, not a sim card.