Poor services

Ram services was supposed to pick up the router. I made arrangements with them when they contacted me. They were supposed to pick up on Friday. They have not. The problem is, since they have not picked up the router, Vodacom will not cancel the line. And I will get debited AGAIN. THIS IS ABSOLUTELY FRUSTRATING. This is like a never-ending issue with Vodacom and RAM services. I truly regret ever taking a contract with Vodacom. The drivers for RAM services are absolutely unreliable.