CP
Chantelle P
1 reviews | Active since Aug 2018
01 Jul 2019, 08:14
Poor services
Was offered a new contract where I could get data and transfer it to 5 numbers. Got the hauwei ****le and now no-one knows how. I have called the contact centre and they said they will call me back. Its been 8 days no one has. I have visit vodacom branch they don't know. Vodacom has a 7 day return policy but i don't know if it actually works or not so i can't transfer it.
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Replies (2)
Vodacom's replyOfficial
01 Jul 2019, 08:22Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Jul 2019, 08:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Jul 2019, 14:04Good Day Johan
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
We have arranged Pick Up and Cancellation to the relevant department.
Regards, Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
We have arranged Pick Up and Cancellation to the relevant department.
Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Jul 2019, 14:04
Official
Good Day Johan
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
We have arranged Pick Up and Cancellation to the relevant department.
Regards, Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
We have arranged Pick Up and Cancellation to the relevant department.
Regards, Vodacom Consumer Website Team
Best regards,