Poor Services

I app**** for a contract in March which was approved, I was told that I can sign up for insurance at anytime. On 7 Jul. 2015 I went into VODACOM Golden Acre to apply for insurance whereby I was assured that I can apply at anytime, I have the documentation and proof of signing up for insurance. On 1 Aug. I went to make a payment at the Vodacom Store Kenilworth Centre Branch, I asked the assistant (named: Shiroe) what my installment was and he told me it was R308, I informed him that I signed up for insurance so my billing should be more and he **** to my face and said the insurance is covered in the total of R308 which I paid. On 3 Aug, I emailed customer services whereby an Agent named Hamilton contacted me and informed me that I had no insurance cover and he will CC me into an email with Cell Insure, which he did. Today (7 Aug.)I received a call from Customer services again and was put through to the insurance line where the phone just rang for 2/3minutes then the call got cut, no one bothered to call me back nor responde to my email!<br> <br> I am disgusted by the pathetic services I am receiving and absolutely no one can tell me why my cellphone is not covered yet!