Poor service,no sympathy for their customers!

18 minutes on the line when I decided to end the call because it was clear what they were doing...no Internet WiFi for almost 5 days now and I wasn't going to be upset but they did someone out but only for that person to jump in hes bakkie without saying anything and the WiFi is still off.I hate the fact that they have no sympathy for a customer when we need them to fix the issue but when it's time to pay they always on time.please send someone out and top passing people around on the calls from one department to the other!