Poor service\lazy consultants

I have sent an FTTH relocations request more than a month ago. I have tried following up serval times on various platforms including facebook messenger and have had no feedback. each time how can this possibly take this much time?? ONLY when I called the SECOND time did they give me an SR number. the First time I called they just said it's assigned to someone. after a month I called again then they said they not sure why this is taking so long and told me the consultants name and they will get back to me- NEVER did- usual case. my SR is open- but still no feedback. This is annoying and ridiculous service