AR
Anton R
1 reviews | Active since Jun 2015
20 Oct 2023, 10:03
POOR SERVICE...duh!
I've been trying to get a contract upgrade reversed for THREE WEEKS! Elite Mobile upgraded my contract without the option of a new handset (THEY WERE OBLIGATED TO GIVE ME THE OPTION but didn't). Now Elite Mobile are saying I'm out of the "cool down" period (even though my initial request was well within that period) and will need to investigate blah blah blah
I dealt with three call center reps who did nothing to assist until I got lucky and got connected with a competent employee.
They're always so quick to take your money but offer poor service.
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Replies (2)
Vodacom's replyOfficial
20 Oct 2023, 11:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Oct 2023, 11:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Oct 2023, 11:34Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that you have been contacted and provided feedback.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,
Vodacom's reply24 Oct 2023, 11:34
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that you have been contacted and provided feedback.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,