XP
Xeno P
1 reviews | Active since Jun 2021
05 Jun 2021, 15:31
POOR SERVICE!!!CUSTOMER CARE.
POOR SERVICE!!! CUSTOMER CARE. Wow i have been strugling to get in contact with someone competent to assist me. I was booked for relocation to install my fibre at 13:00pm on 03 June 2021 and took half day off from work to stay at home to open my house for them till they are done. I waited till 20:00pm that evening after phoning more than 7 consultants who said they will call me back and no one phoned me with any feedback. It is now 2 days later and still no feedback. It feels like no one knows what they are doing there.
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Replies (2)
Vodacom's replyOfficial
06 Jun 2021, 11:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Jun 2021, 11:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Jun 2021, 10:45Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, you have confirmed that your services are up. Regards Consumer Website Team
Best regards,
Vodacom's reply11 Jun 2021, 10:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, you have confirmed that your services are up. Regards Consumer Website Team
Best regards,