Poor Service, Zero help, Zero accountability

My cell phone was ****** on the 13th March. A week before this, my account with Vodacom went into arrears - I did not understand why, as this has never happened before in my 13 years with Vodacom. After numerous phone calls, I simply did not get anywhere. I also did not receive my bill so was unable to see what I was being charged. Since then, as I say, my phone was ******. Due to my not paying the arrears, the Vodacom shop yesterday would not do the sim swop and I am still sitting without an active phone. I have found the lack of accountability and follow up appalling. As far as I am aware, it is not my fault that i am even in arrears. I don't know where the R119 rand that I owe comes from. I have exhausted my means of getting help from Vodacom. When I offered to settle the arrears (even though I don't know where it comes from) simply to be able to do the sim swop, I was told that cash was not accepted. I also can't settle the bill online as I am unable to receive the OTP without my cell phone.<br> Please note that my cell phone number that I have listed in the field below this is obviously not currently active. My work number is ***.