MJ
Michele J

1 reviews | Active since Jan 2018

15 Jan 2018, 13:01

POOR SERVICE & ZERO FEEDBACK

After calling Vodacom twice on Thursday I was told that all systems were down and they would definitely call me back to resolve my query. To date I have had no call back whatsoever even though I was assured this would transpire. Furthermore I have sent numerous emails to Vodacom Business about this issue with ZERO response. I find it totally unaccpetable that one has to spend time on correcting Vodacom errors and then they make it SO difficult even thought it is their error.

0
Replies (1)
Vodacom
Vodacom's reply15 Jan 2018, 13:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team