Poor Service yet again

Item: Vodacom
Rating: 1
Author: Joyful S

On the 2nd of May i spoke to Selmina for payment relief I never got any feedback from her, then one the 12th of may I app**** for payment relief for 3 months of which it was said that I must send an email with the required documents of which I did email, I never got any response from that. I phoned in again I spoke to the person that is attached on the attached email ***, he said I will get an sms comfirming the payment relief of which I never got, I only got an sms today saying that I am owing and I need to pay R1068.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

10 Jun 2020, 18:03

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply10 Jun 2020, 18:03

Official

Joyful S's updateReviewer Update

11 Jun 2020, 14:22

You guys you will contact me, then next thing I got is you saying I must contact you guys myself now this communication came from your facebook vodacom inbox. What was all the above questions for???? If u going to tell me I must then make a call myself, let me quote from your own comment "Our team will reach out soonest"
"Hi Joyful,

We need to ask these authentication questions for security reasons. Please answer these so we can further assist you"
what have u assisted me with?

Joyful S's update11 Jun 2020, 14:22

Reviewer Update