Poor Service yet again

I have paid up my contract with Vodacom on the 12th of December 2018. It is reflecting on credit bereau as not being paid for 6 months. Guys please learn to update your records. Vodacom is a huge company. Hire people who can do their jobs. People have been transferring me non stop via the call center. I have just been on hold for 30 minutes before the call was cut and I had to begin the process again.