POOR SERVICE & WRONGFULLY BILLED.

I am so sick and tired of the ****y service I've been receiving from Vodacom. I called in to cancel my fiber line end of March and only then was I told that I was supposed to call in 30 days to when I wanted the fiber cancelled. Not only that, but I then received a statement a month later for a serviced I had called in and cancelled . As I was talking to the consultant, she then told me that I had to receive documents via mail that I had to sign. She too didn't send those documents that she had mentioned. In May I received another statement for a line I had already called in three times prior to cancel. Then all of a sudden, I'm getting endless calls from them telling me that my account is in arrears.I fail to understand how I'm being billed for something I cancelled and haven't been using. VODACOM NEEDS TO MAKE SURE THAT THEIR STAFF MEMBERS ARE TRAINED PROPERLY AND ARE COMPETENT BECAUSE ALL THREE CONSULTANTS HAD MISSED A STEP. Till this very day, I'm still waiting for the documents that they said they were going to mail to me.