Poor service with Vodacom Fibre spport

When calling the Fibre support centre, the consultant does nothing to address the query but tells you to send an email to ********** ********** with your query.

And although an automated response is received with a "SR" number which I presume stands for "service request", nothing is heard from them again.

When you call again you are told that they are busy and you must just wait.

I have now been waiting since 12 October - 3 weeks!