AF
Abi F

1 reviews | Active since Mar 2015

18 Mar 2015, 12:18

Poor service with Vodacom

ACCOUNT NUMBER: ***4-2<br> <br> ON THE 24 OKTOBER 2014 I REPORTED A PROBLEM WITH THE INTERNET SERVICE REF NR S3-1TC2PPZWN8<br> DURING NOVEMBER 2014 THE TECHNITION FROM BLOEMFONTEIN WERE HERE AND CONFIRMED THAT THERE IS A PROBLEM AND THEY WILL SOON ATTEND TO FIX IT!<br> ON 6 JANUARY 2015 I PHONED AGAIN TO ASK WHAT THE PROBLEM WAS AND STILL NO COMENTS!<br> ON THE 5 MARCH 2015 I CALLED AGAIN CUSTOMER CARE TO HERE WHEN SOMETHING WILL HAPPEN REF S3-8Z52K-K037P<br> ON 14 MARCH 2015 I SPEND 3 HOURS AT A VODACOM SHOP TO TRY SOLVE THE PROBLEM S3-82EZC-C7GUT I ALSO COMPLAIN ABOUT MY DATA THAT DISSAPEAR AND IT IS NOT FROM UPDATING BECAUSE THE COMPUTERS IS SET TO ASK FIRST. THIS PROBLEMS COST ME A LOT OF TIME AND MONEY TILL NOW. I AM VERY UNHAPPY WITH VODACOM. EVEN WHEN I AM NOT ON THE INTERNET ONLAY LOCKED IN WITH VODACOM IT STILL TAKES MY DATA.

0
Replies (1)
Vodacom
Vodacom's reply19 Mar 2015, 16:23
Official
Hello fourie abi,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites