Poor Service With Upgrade through Retention Department

<p>On Friday 21 April I phoned retentions department on ********** to upgrade my contract. I was promised that I would receive my new phone within 3-5 working days. When I phoned on Monday 24 April 2017 to find out what the status is, I was told that the confirmations department must firts phone me before the order will be released. After numerous phone calls and a lot of promises from Vodacom, I am still waiting for confirmations to phone me. We are now at day 4.</p>