Poor Service with upgrade reversal!

I did an upgrade on my tablet, received the phone, could not transfer my things from my old phone to my new one, went in to our Vodacom shop, he said that the Huawei phone do not have play store or google anymore, I did the people not told me that online, I aid no, he gave me a number I should phone to do I upgrade reversal. I phoned them on Wednesday 23 November to do the reversal, they said they will order RAM to collect the phone.... it is almost an week, still waiting, I have phoned on Friday again and told the lady that I need to do the upgrade before Wednesday (which is tomorrow) because I am going in for an operation and can't drive for 8weeks so can't go in to the store to do the upgrade!!! Now I am still waiting for the parcel to be picked up to do the upgrade reversal!!