Poor service with no real answers

I want to Express the poor service vodacom fibre has rendered to me, since I have been using vodacom fibre I had endless problems with connection issues... I've called them a number of times and was just told a manager will call u in 30mins and nothing then the next day I called again, sorry sir a manager will call you now... I'm still waiting... both managers names are Thomas and Faizel... Vodacom is the most pathetic service providers out there... they provide you a router (basic router) that is worth nothing, u are blocked with everything, u cant use your own device because they dont want to provide u with the settings, u can't connect to the router because it's locked... you need to send them an email to have it unlocked only after 2 days then it locks automatically again... this is unacceptable, u have no control over your device NOTHING... if you thinking of joining Vodacom Fibre DON'T!!! ITS A WASTE OF TIME AND MONEY.. Funny thing is I've been calling them since the 15 April 2020 and it's the 23 April 2020 and no 1 of them can call me and advise what's happening... this is BULL**** SERVICE AT ITS BEST