Poor service with no end in sight

I've had to visit Vodacom several times (each time taking time off work) re. unresolved issues with my phone and ***** committed on my account.

Everytime promises were made, assurances given and none came true. During these visits endless calls were made to 'shared services' and they were EVEN worse - being sent from pillar to post or getting cut off time and again. What should have taken 24 hrs, still hasn't been resolved....3 days later. And there is no end insight!