Poor service with frustrating contract cancellation process
I'm resorting to Hellopeter since I cannot get through to Vodacom after hours of trying. I am outside of South Africa and I wish to cancel my contract. However using your call center is not working out. I am so frustrated with the service and accessibility of your customer care! No-one seems to be able to give me the proper information to cancel my account. Please put me touch with an actual person who can facilitate the contract cancellation.
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Vodacom's replyOfficial
27 Jun 2022, 13:50Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Jun 2022, 13:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
04 Jul 2022, 08:33Good day Vodacom Team,
As of today no correspondence have been received since your initial contact email despite attempts to get a reply. Please respond to my requests so that we can resolve this matter as soon as possible.
As of today no correspondence have been received since your initial contact email despite attempts to get a reply. Please respond to my requests so that we can resolve this matter as soon as possible.
's update04 Jul 2022, 08:33
Reviewer Update
Good day Vodacom Team,
As of today no correspondence have been received since your initial contact email despite attempts to get a reply. Please respond to my requests so that we can resolve this matter as soon as possible.
As of today no correspondence have been received since your initial contact email despite attempts to get a reply. Please respond to my requests so that we can resolve this matter as soon as possible.