Poor Service Wi-fi

I wrote below mail to Mr Kenneth Vanana on the 04/06/2023, as usual l was ignored, no response and no assistance. I am writing to you today to express my disappointment with the poor Wi-Fi service I have been receiving from Vodacom. Despite being a loyal customer for many years, the quality of service I have received has declined significantly recently.

The Wi-Fi speed is incredibly slow and it takes a long time to load simple web pages. I have tried contacting customer support repeatedly, only to receive a run-around that is not satisfactory. I find this unacceptable and frustrating as I rely heavily on the internet for work purposes.

On numerous occasions, I have also dealt with dropped connections that occur frequently, making it even more challenging to browse and work comfortably. I have personally tried resetting the router, moving closer to the router, but nothing seems to work.

I kindly ask that Vodacom fixes these issues with immediate effect, as they are causing me a great deal of stress. As a paid subscriber, I believe that I should get the services I pay for; and right now, I am not receiving satisfactory services.

Please provide a solution within the shortest time possible so that I can continue enjoying the internet services and stay connected with the outside world.

Attached is the results of the speed test proving how poor your service, look what l am paying for, yet you promised me that you will resolve my issues, up until today nothing has been done, l am being 50/50 but look what l am going through daily with your 10/10. I believe this a ***** Vodacom is doing on their customers, charging clients services they are incapable of providing. I am giving you three days to permanently resolve my issues failing which l will escalate the issue to the CEO, maybe he wouldn’t mind to drive to my house sort this long outstanding issue which ignored by you and your team.

Your ability or capacity to solve customers issues is in doubt and questionable, you lack compassion for your clients, you cannot put yourself in client’s shoes, as long as a customer is paying you are fine with it, l am extremely disappointed in Vodacom’s services as the whole, at the moment l really hate it to be your client and not proud.

I hope you agree with me that your Wi-Fi services have been deficient, and I would appreciate your prompt attention to my complaints.

Thank you for taking the time to read my letter, and I look forward to hearing from you soon.

Sincerely,

David Rabotutu