Poor service when the line is down

My fiber line has been down for 4 days now and I have been calling vodacome non stop and everytime a consultant says that it was assigned to someone on Monday already as they logged the ticket on Sunday but no one has called me and the line is still down and it is Wednesday and keep getting the same response everytime I call that it has been assigned. This is the worst service I have received in a very long time and i am a very disappointed customer and dont think i will be a customer for much longer.