POOR service - waiting for a phone

This is shocking how the consumer should be inconvenienced due to a lack of service from Vodacom 4 U!<br> I had a Sony-Ericsson M4 Aqua for less than 5 days and had to give it back, because of issues. It was relayed to me that it would take 7 days to replace this phone. I have paid already and has been waiting for 3 weeks now. <br> How is it possible that Vodacom is so *********** and unable to assist me.