Poor service Vpdacom

It is with great disgust that I post this dissatisfaction with Vodacom. I have been with Vodacom for more that 25 years yet their poor service I experienced this year has changed my view and loyalty.

I have raised a complaint on the 22 Oct 2020 and except for an ackowlegement on the day and a 20 sec phone call I have received no feedback up to date. No follow up or feedback even after feedback requests were send. I have been struggling to cancel contracts from June 2020, and still dont know if those contracts have been cancelled. Instead I received a phone call today for an upgrade???

I will be reviewing my swrvice provider.