MB
Martin B
1 reviews | Active since May 2017
05 Nov 2024, 12:26
Poor Service!! VodaStore ****!! Shocking Experience!!!
Poor Service!!!!!!!! I purchased a cap on the VodaPlay app, but after a few days, my order status was marked as canceled. I contacted customer support to request a refund, and I was told I would receive it within 7 to 14 working days. However, almost two months have passed, and I still haven't received anything. This has been the worst online purchase experience I have ever had. To anyone thinking of buying from Vodastore, think twice before making a purchase—you may never receive a refund, and trying to get in touch with support could take hours. Truly shocking service!
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Replies (3)
Vodacom's replyOfficial
06 Nov 2024, 07:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Nov 2024, 07:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MB
Martin B's updateReviewer Update
11 Nov 2024, 10:45 I received a call from Vodacom, during which they requested that I send them all the necessary information via email, which I did. The next day, I received an SMS stating that my ticket had been closed. However, I have not received any feedback, nor have I received my refunds. This is still poor service!
MB
Martin B's update11 Nov 2024, 10:45
Reviewer Update
I received a call from Vodacom, during which they requested that I send them all the necessary information via email, which I did. The next day, I received an SMS stating that my ticket had been closed. However, I have not received any feedback, nor have I received my refunds. This is still poor service!
MB
Martin B's updateReviewer Update
25 Nov 2024, 10:22I still have not received my REFUND, Truly Shocking Service
MB
Martin B's update25 Nov 2024, 10:22
Reviewer Update
I still have not received my REFUND, Truly Shocking Service