Poor Service Vodashop The Grove and Vodacom

During December we went to the Vodacom Store in The Grove shopping Centre in Pretoria We requested a transfer of ownership due to my brother’s passing away and my mother’s phone [***] being on his name/contract We provided all the documentation to Frans as requested We were asked to make a payment of R718.80 and R308.99 to account I***4 to complete the transfer. This was made on 24 December 2024 On 1st Feb my mothers phone stopped working and phoning the number says it does not exist On the 1st I went to the Vodacom Store in Woodlands, Pretoria where I was told that the transaction was not completed properly [by Frans who was transferred to the Reds Mall] and I would need to go back to the Grove as they need to complete the transaction I went to the Grove Vodacom shop just to be told the number never existed on the Vodacom network and they cannot help me. I was told that only the Manager can assist, and the Manager will only be back on Monday. On Monday I returned to the Store and asked to talk to the manager but was referred to Angie. She indicated that she logged a call to re-instate the number *** and would phone me back the next day when it was resolved. On Tuesday afternoon I phoned and spoke with Angie who indicated the call was allocated but not resolved yet, but she will call me back. On Wednesday I called the shop twice and when asking to talk to Angie I was told she is busy with a customer and will call me back, but she never did. Today Thursday I phoned the shop again and were told that Angie is not working today. I asked to talk to the manager and the call was just ended. In the meanwhile {Wednesday], I tried contacting Vodacom but it’s impossible as all call gets routed through to Tobi and no 1 you are asked to indicate the number applicable and when I provide the number *** the return is just that the number does not exist. Eventually somehow, I used my own number and got in a queue where again Tobi says that a Agent will call me back [I’m still waiting]

This is frustrating and the worst customer care options available, and we have paid a lot of money and due to their incompetence we now have an elderly lady that cannot communicate.