dF
dewaldt F

1 reviews | Active since Apr 2017

09 Apr 2017, 13:33

poor service vodacom world

<p>Good day </p> <p> </p> <p>yesterday 08/04/17 i visit vodacom world to do a upgrade. But before i visit them i phone in to asked if they have IPhone 6 in store the lady said yes and we asked them to keep one out we are on our way there. around 15:30 we arrived at vodacom world to to the upgrade on my nr we sit there for 1 hours and a half and round about 16:50 they called my nr out i sit down with a lady to do the upgrade they said they are offline but it looks like they want to go home she said i have to come back the next day i told her i cant because it is 70km far from vodacom. we said we asked a lady to keep one out for me ,se went to the back and said yes our name is there but they cant helped but just before it was my turn 4 people get their new phone it look like they doesnt want to helped me. </p>

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Replies (1)
Vodacom
Vodacom's reply10 Apr 2017, 07:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team