RP
Rudi P
1 reviews | Active since Jul 2011
20 Dec 2019, 12:31
Poor service - Vodacom upgrade
As part of my upgrade I received an online voucher. Been trying unsuccessfully to claim it the past week. Activations says Online must assist and Online says its Activations. Then I'm told to send a mail, and the mail bounces. Then told to log a call, and I get zero feedback... And so we go, round and round in circles. Hopefully through this avenue I'll get SOMEONE who actually cares to resolve the matter
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Vodacom's replyOfficial
20 Dec 2019, 14:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply20 Dec 2019, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
RP
Rudi P's updateReviewer Update
27 Dec 2019, 09:01So now I receive the voucher, 17 days later, and the Celcom portal where I am suppose to use my voucher on does not only have an EXTREMELY poor selection of items, but doesn't even have any accessories for the device i upgraded to. Contacted Vodacom via DM on twitter, and they just shrug their shoulders.To top it all off, Celcom's portal is now down, and their offices closed. What a ****!!!!!!!
RP
Rudi P's update27 Dec 2019, 09:01
Reviewer Update
So now I receive the voucher, 17 days later, and the Celcom portal where I am suppose to use my voucher on does not only have an EXTREMELY poor selection of items, but doesn't even have any accessories for the device i upgraded to. Contacted Vodacom via DM on twitter, and they just shrug their shoulders.To top it all off, Celcom's portal is now down, and their offices closed. What a ****!!!!!!!